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We currently ship orders every Monday and Friday.
Please contact us at hello@zazencoffee.co for requested changes. We will do our best to find a solution however, once an order has been fulfilled we cannot make changes. Please be sure to carefully check address, order, billing and shipping details
We cannot accept returns on coffee since it is a perishable food item. If an item arrives damaged or is incorrect. Please contact us at hello@zazencoffee.co with a photo of the item and we will work with you to resolve the issue.
We ship all our coffee as whole beans to maintain freshness. We find our coffees are best when ground no more than 30 minutes before brewing. We also want the grind size to match your brewing method and flavor preference perfectly!
There are many price sensitive grinder options out there. We recommend Baratza's lineup of home grinders.
- Year-Round Signatures - Our signature coffees are selected to be reliable, available year round and delicious. Can be both single origins and blends. The components that make up our signature coffees may change throughout the year but the flavor profiles will remain consistent.
- Single Origins - Coffees that come from a particular place geographically.
- Featured Top lots - Our most special coffees. Often in limited quantities and available for a short time.
- Blends - Coffees made up of components from different origins (geographical regions). For us, blends are an opportunity to create something greater than the sum of it parts.
Please try checking with your neighbors and delivery person. Also check around your normal delivery area as they are sometimes placed somewhere different. Sometimes carriers mark packages as being delivered but not actually deliver them until the following day.
If you are still unable to track down your package reach out at hello@zazencoffee.co with your name and order number and a description of the issue you're experiencing.
Sometimes our emails get sent to your promotions or spam folder. If you checked out using Paypal or ShopPay they will save your phone number and the notifiactions are sent to you as a text message. Phone carriers will occasionally block these texts as spam.
If you still are unable to find your confirmation after checking these places please email hello@zazencoffee.co with the name on your order. We will lookup your order and send you that confirmation.
Subscriptions
- Click on the navigation menu in the header at the top of the page and select "login" next to "customer account".
- Enter your login credentials or create an account if you have not already done so. Be sure to use the email address that was used when you purchased your subscription.
- Once logged in, you can view past orders and current subscriptions.
Please follow the steps below:
1. Log in to your account.
2. Select "Subscriptions".
3. Select "Click here to view subscription".
4. Locate the Subscription you would like to change. Select "Edit" and choose a new frequency in the dropdown box.
Please follow the steps below:
1. Log in to your account.
2. Select "Subscriptions".
3. Select "Click here to view subscription".
4. Under the Billing Schedule, locate the scheduled order you would like to skip and select "Skip payment". Your payment will be skipped until the next scheduled payment.
Please follow these steps:
1. Log in to your account.
2. Select "Subscriptions".
3. Select "Click here to view subscription".
4. Select "Cancel my subscription"
Please follow the steps below:
1. Log in to your account.
2. Select "Subscriptions".
3. Select "Click here to view subscription".
4. To change shipping information: locate the Shipping tab and select "edit".
5. Make desired changes.
6. Select "Save".
7. To Change Billing information: Repeat steps 4-6 but select "Edit" under the Payment Method tab.
Coffee
We recommend storing your coffee in a cool dry place like a cupboard or pantry. Keep them in the bags they come in for optimal freshness. Grind only what you need as ground coffee goes stale quickly.
We have brew guides available for some of our favorite methods here.
General brew tips are available on every product page.
We are currently roasting every other week. This frequency allows us to fulfill orders quickly and for the coffee to rest so that when it reaches you it is ready to brew!
There is a lot of conflicting information about freshness out there but we find our coffees taste bests after at least two weeks of rest. Lighter roasts can benefit from even longer rest times!
This is our way of communicating the unique flavors we find in our coffees. These flavors are the result of the climate, processing, variety, and roasting.
For example, if we brewed three different specialty coffees from Brazil, Ethiopia, and Indonesia and tasted them side by side, you would notice significant differences between them.
The flavors help characterize those differences in the hopes of creating a common language between each other and being able to say what we like.
We do not add any artificial flavors or sweeteners to our beans.
Roast level refers to the overall color of the beans and is indicative of flavor. We offer light, medium and the occasional dark roast. Certain coffees will excel as a light roast while others benefit from going a bit darker.
We roast each coffee several different ways before deciding on a "roast profile" that we feel captures the best a coffee has to offer.
Because we pay a premium for delicious coffees we typically roast on the lighter end of the roast spectrum. This enables us to preserve the unique qualities of the beans which tend to disappear at darker roast levels.